Vaccination Policy

We ask that all pets be up to date on their Rabies and Bordetella vaccinations prior to their appointment.

For puppies, we generally recommend scheduling their first grooming between 12 to 14 weeks of age, after they have received their second set of core vaccinations.

While we follow strict sanitization protocols after each grooming session, we are not liable for any risks associated with illness or disease. If your pet is sick or exhibiting unusual symptoms or behaviors, please call to reschedule the appointment.

 

Matted Coat & Behaviour Policy

For your pet’s safety, a coat and behavior assessment will be conducted upon arrival. Light to moderate matting may be managed if the pet is comfortable and cooperative. A $30 De-matting Fee may apply, which includes a shave-down if necessary.

Severe matting or significant anxiety may require referral to a veterinarian, as grooming under these conditions is safest in a medical setting.

A $10 Handling Fee may apply to dogs that are uncooperative, reactive, or excessively wiggly, as this reflects the additional time and care needed to groom them safely. We reserve the right to refuse service to dogs displaying aggressive or unsafe behavior.

 

Cancellation Policy

We require at least 24 hours’ notice for appointment cancellations, as time is specifically reserved for each client. Last-minute cancellations are subject to a $30 Cancellation Fee.

To reschedule after a cancellation, a non-refundable $30 deposit may be required. This deposit will be applied to the total grooming cost at the time of your appointment.

 

Late/No-Show Policy

As an appointment-based business, we rely on clients to arrive on time. If you are more than 15 minutes late, we may be unable to accommodate your appointment, and a $30 Late/No-show Fee may apply.

We kindly ask that you respect our time and business by arriving promptly for your scheduled appointment.

 

Late Pick-Up Policy

Please pick up your pet at the notified time. Pets not picked up within a reasonable timeframe are subject to a $1 per minute Late Pick-up Fee.

Price Adjustment Policy

Service prices are subject to periodic review and adjustment to reflect rising costs and current market rates. Clients will be informed of any changes in advance via our website and/or Instagram.